Myntra.com — defective earring delivered but return not accepted

Website:

Myntra

I ordered an ear ring from Myntra - "Zaveri Pearls Gold-Plated Beaded Stone-Studded Jhumkas".
Order No:[protected]-6117403

One of the Jhumkis of it was missing when I opened the package. I tried to log a return but they said my address is not under return pickup service (and that is not true and I had returned / exchanged from same address many times previously) and this was no where mentioned at the time of order.

When I called and email Myntra Customer Service - they said that they can not consider this return as the item was shipped and delivered in good condition.

However, when I opened the package I found a defective ear ring and this is not acceptable.
This is clear cheating.

Myntra says - 30 days return - No questions asked : This is just to make fool of you. BEWARE !!! MYNTRA CHEATS AS WELL.