[Resolved]  Myntra.com — delay in return pickup

I have placed a return request for 1 item which was supposed to get pick up by 21 st may, 2019. I also get a confirmation msg stated that the item will be picked up by 21st may morning. But nobody turned up and i got a msg in 21 st may afternoon stated that i requested for a reschedule whicj i don't and this was happening since past 10 days 21 st may - 27th may.
Please resolve this as soon as possible.
I am also attaching the relevant document.