Myntra.com — Delayed my exchanged product original product picked up earlier

Address:	Srinagar
Website:	Mynrra

I had ordered a product from Myntra on 5 of September 2023 after few days I received the product. The product was adidas shoes with Order ID # 1245798 [protected] that was tight I exchanged it on 14 of sep pick up boy came and picked up my shoes but now it’s 13 of oct I still not received my product. I went to ekart office they said Myntra received the product on 25 they gave the bag id also i’e EBLPDEL[protected] and also pickup tracking id MYSR[protected]. The seller received my product but I still not received my exchange so now through consumer complaint I want to resolve my issue this order was prepaid the amount is rupees 1548 it’s been a 40 days now they didn’t give me any update Myntra executive said u have to wait for 24 to 48 hour but it’s been a month now they didn’t help me pls resolve my issue . ASAP