Myntra.com — Delivered a used product and now rejecting return.

I ordered a pair of silver-toned Carlton London heels on Myntra. Myntra has delivered a damaged piece. The buckle had yellow stains and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the heels. He instead asked me to send an email to the customer support team with the attached images of the damaged heels. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used the product. These heels were ordered for my wedding. There is no way I could use this product with all the tags intact right in front of the product. The heels are worth of RS.2, 197.

I am very much disappointed about the way Myntra is dealing with customer trust and experience.

I want Myntra to pay back the amount charged on the heels because I don't want to be wearing a pair o[censored]sed heels on my wedding day.