Myntra.com — Delivered a used product and now they have rejected my refund

Address:	Myntra
Website:	www.myntra.com

I ordered a white MANGO top and I received it on 3rd August, 2021 at 8:56 A.M. The top seemed like it had been badly used and washed. There was a slight yellow stain on its shoulder and had a strong fragrance of ladies perfume. At 9:07 A.M on the same day, i.e., just after 11 minutes I placed the return request and approximately at 1:00 P.M the delievery boy picked up the product. Now, they have rejected my refund and are blaming me that I used the top and returned it. How can someone wear a top, wash it, dry it, and then return it within 11 minutes? I have called them several times since then. The customer care agent tells me that I will receive a revert from them after three days, sometimes after 24 hours but, everytime they close down my query and in this way I am being harrassed. I am the one who received a second hand product. Looks like I am not being heard. It is highly disappointing.