Myntra.com — delivered a wrong product, not refunding my money even after accepting my return request

Copy of the mail sent to myntra:
Hello,
I expected myntra to maintain a high standard of service provided to
Its customers and then this happened which has shattered all my faith
In myntra. After having been befooled daily for last 7 days by
Customer care executives over phone calls, i finally took pain to pen
It down here and over my social media accounts. It all started when on
The ill fated day of 23rd july 2020 i placed an order which turned out
To be a nightmare to me (Varanga women maroon embellished straight
Kurta for rs 879, order id 114737084951212869003, packet id
:[protected], tracking id: ml[protected], return id: [protected]). It was
Delivered on 1st august and when i returned home in evening, i was
Utterly shocked and disappointed to find that they had sent me a wrong
Item, it was from the same brand but a different kurti. I raised a
Return request the same day mentioning that i have received a wrong
Product. The courier guy finally picked it up on 3rd august after
Having checked that the item was in good condition and had all the
Tags and blah blah as required by team myntra for accepting an item
For returning. By evening i got a mail stating that my return request
Is put on hold, when i contacted the customer care guys they
Shamelessly replied that it has been put on hold as the product isn't
The product that was ordered and was supposed to reach me. I tried
Hard to convince them that the very reason for placing a return
Request was that i had received a different item and so they have
Received a different item. Everyday i followed up my case and wasted
My valuable half an hour just to get a false assurance that my matter
Is being looked into.

Well enough is enough. Now i ask you a few questions which you
Are legally bound to answer:

1. What kind of quality check you people have that a wrong item is sent?
2. If you have barcode scanning systems in place, cant your system
Identify now that the item that was sent isn't the one that was
Ordered. The item i returned had all its tags in place and so the item
I have returned now is the item that was actually sent to me!
3. How long does it take to solve such petty issues when you already
Have received the item in your warehouse by your courier partner?
4. The item i received was costlier by approx. 500 rs than what i had
Actually ordered. Normal people would have been really happy in
Receiving a costlier product by paying less though this amounts to
Cheating. Even i could have done the same, but i decided to be honest
And so i perished. Is this how you reward honest people?
5. What is the process of escalating a complaint in your company. When
I asked the customer care guy to let me talk to their supervisor, the
Guy replied after keeping my call for hold for 10 mins that the
Supervisor isn't comfortable right now to talk to myntra customers. Is
This how you people treat your customers? Wow, customers shouldn't
Have any comfort levels when they do business with you!
6. Why shouldn't i now take legal remedies against the mental
Harassment as well as financial losses incurred on account of having
Done shopping at you platform?

Through this mail i give you 24 hours to refund my money, failing this
I will be forced to sue you in a court of law and i will also share my
Nightmare with various social media platforms. Let other 140 crore
Indians know how risky it is to shop @myntra.
Let me remind you that this is something which wasn't expected from
Myntra and is totally unfair, unacceptable and against the industry
Standards.

Regards,
Shivansh and ankita