[Resolved] Myntra.com — Delivered used and dirty sweatshirt

Claude Dsouza 1

from Harihar, Karnataka

May 17, 2022

Address:

Bengaluru

Order number:[protected]-5989603

The item I received looks like it was used. It is dirty and had sweat marks on it. And it smells bad too. I want to exchange but there is no M size available. Instead of returning it will be good if I can get it exchanged for the same size. Such a bad experience with Myntra is for the first time. I know such thing can happen but kindly help me here.

I submitted a written review with photos to Myntra but they declined it. Nor did they got back to me. This is very bad customer service. Such a big company must know how to retain their customers

+1 photos

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May 19, 2022

Complaint marked as Resolved

I returned the product (sweatshirt). Initially Myntra had kept my return request on hold. After two days, the request was approved and the item was picked up for return the following day by their associates. After a quality check, I received full refund. Myntra sent updates via this email: [email protected]

Myntra.com customer support has been notified about the posted complaint.