[Resolved] Myntra.com — Dress Quality

[Resolved] Myntra.com — Dress Quality

P Prernaa03 from Chennai, Tamil Nadu Oct 8, 2021 Oct 10, 2021 This thread was updated on Oct 10, 2021

I ordered a Lime green solid A line dress, size M from this brand called Dressberry (order Id: #1185077 [protected]). upon arrival, I quite didn't like the quality and immediately requested for a return. I received the product on 4th October. The delivery boy arrived on 5th morning and thoroughly checked if the tags were intact and if there were any damages. Once checked (PROPERLY), he collected the item. ON 5th October, I received a message from Myntra saying that the return request has been rejected due to quality Issues.Like seriously? To my good luck, I had taken pictures before handing over the product to the delivery boy. The tag was intact and luckily, I had not even tried the outfit. So how on Earth was their a "quality issue?" Either I was sent a product that was already used or stained and I quite didn't realise. But the quality of the cloth truly sucked. Raised a complaint with the customer care but of no use. They are reshipping the product back to me. Is there a way I can go about claiming my refund? +2 photos Was this information helpful? No (0) Yes (1)
Oct 8, 2021 Complaint marked as Resolved Neither did they e-mail or call addressing my concerns. The only message and mail I received was claiming that return was rejected as it failed the quality check on 6th morning. I had called them up on 6th morning itself on their cc number +918061561999 which got connected after the 4th attempt, but due to network hassle, I then received a call back from +918068643616. The executive was polite to talk to, but he couldn't answer why on earth despite not wearing the outfit or even the delivery boy conducting the thorough check, the product got rejected? I was put on hold several times only to hear the product will be reshipped. So disappointed. Myntra.com customer support has been notified about the posted complaint. Oct 08, 2021 Updated by Prernaa03 THE ISSUE HAS NOT BEEN RESOLVED. How can I go about claiming a refund? Oct 10, 2021 Updated by Prernaa03 And this is how they have reshipped it back. So disappointed with Myntra man. I have been a loyal customer for so many years, and this is just bad. All I want is my refund.The area covered in red, is my address.
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