Myntra.com — empty box received of nucleus watch worth 2149rs

Address:	Meerut, Uttar Pradesh, 250342
Website:	www.myntra.com

I am a very old myntra customer and had never faced such a situation. I ordered a watch from myntra worth rs 2149 rs. First, my order was marked delivered without delivering it to me. When i complained about the same, i received the box but it was empty. I got a complaint registered with myntra and they told me that they'll update (And not resolve) within 72 hours. The time is already over but there is no response. Plus the delivery guy who delivers the product is very nice. He very often comes to deliver the products. So he is not at fault asper my knowledge. As the box and everything was fine i guess. As i opened it in very much excitement and didn't expect that anything of such sort could happen, i didn't notice even about the condition of packaging.
Don't know if myntra is gonna lose on myntrainsider customer over this?