Myntra.com — erratic return policy

Address:

Pune, Maharashtra, 411001

Hi,
I had purchased 4 blazers that got delivered on 19th mar'2018. I had to travel the next day so didn't put a return request as there would be no one to hand over the parcel. Now when i'm trying to raise a return request, it is not giving me an option to return. Myntra is known for its customer service and easy 30 days return policy. I have been using myntra for years now and have always preferred myntra over other sites. I tried writing emails and contacting customer care but in vain. Nothing could help.
Order no. For ref:[protected]-6952501

When i finally was able to reach out the customer care champion, she informed me the return policy is 7 days "in some case". This is the first time i have encountered such a problem. And there was no separate communication about "some cases". I am not sure if your customers know about this. There is no mention of 7 days explicitly in the myntra return and exchange policy.

The quality is not good, as expected from the pictures, which is a rare occurrence in case of myntra.

Please help me resolve this. I cannot keep these products.

I hope this gets resolved.