| Address: | Mumbai City, Maharashtra, 400053 | | Website: | myntra.com |
I've been a loyal Myntra customer for a long time now. what i used to love about them is their exchange and return policy - you don't like something, return it, no questions asked. but recently i was shocked to discover that the 4 sweaters i bought online (out of the 6 ordered), weren't up-to the mark. but i didn't worry much as i could return them as easily as i had ordered it.
To my shock and surprise, it showed that they can't pickup the return items from my address and i had to courier them to a mentioned address. i don't understand that, if they can deliver to my address then why can't they pick it up? (which they've done many times before).
I refuse to spend on courier charges for items which I'm dissatisfied with in the first place. i want Myntra to go back to the easy shopping company like it was before, coz i stood by them even when they had the problems with their delivery boys going on strike and all the deliveries go delayed by a few weeks that time.
I had shopped for my birthday, which was on 2nd of February. i had initially intended to return these sweaters and buy something else from Myntra itself, but i haven't and don't think I'll ever shop on Myntra if my items are picked-up ASAP and my bank account is credited with the money. Was this information helpful? | 
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