| Address: | Kolkata, West Bengal, 700030 | | Website: | Myntra.com |
I placed an order on 27th september, 2016. (Order no.[protected] myntra.com gave me a delivery which was 30th september, 2016. However, i didn't receive my order. On 1st october, 2016 i personally called myntra.com's customer care number ([protected]) and reported my complain of not receiving my order.
They said they have taken a note and an official complaint has been lodged. They further promised me that the order will be delivered to my address within 1 or atmost 2 days of the complaint.
On 4th, october, i received an sms from myntra stating that my order is out for delivery. I didn't receive any further call and the obviously didn't receive my order. So, i called the number given by them (Through the sms which said my order out for delivery.) this number is supposedly the number which you should call if you don't receive your order and a virtual assurance that i will definitely receive my order the next day.
After all this hassle i waited for a long 15-16 hours on 5th, october but still receive any message or call from myntra officials. So, i decided to track my order. On doing so, i find they have cancelled the order stating that they tried to call me on 4th october and apparently i didn't pick up their call. However the actual story is i didn't receive any call at all (Even though my phone was switched on the whole day).
Myntra has been recently been conning their customers with such fake delivery promises (Mostly with cash on delivery orders). Please take into account this complaint because in a way they are cheating on their customers even though no monetary transactions were involved.
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