Myntra.com — Fake Promises and harassing return policies

I Raised Return Request for my unused product against Return Number[protected] . But when company's pick up boy comes to me he Denied for pickup and asked me to contact with Myntra Helpline . when i contacted on their contact no. then Myntra Helpline agent promised me that your product will be picked up soon (I have audio recording evidence for the same).

After waiting for a long time there is no positive response from there end so I try to keep following regarding my Complaint through Myntra email or telephonic helpline. But the response which I have got after so long time that your return request is cancelled.

Now they are telling me that this product can't be picked up as per their policy, if this thing is mentioned in their policy so why they asked me to send the images and why they promised me that your product will be picked up soon and you will get your refund.

I have sent them all the required images and now they closed my Complaint this is the highest level of harassment.