Myntra.com — False info and no resolution+ unprofessional behaviour towards customer by the customer care team

Address:	New Delhi, Delhi
Website:	www.myntra.com

I have the worst experience from Myntra . I purchased a pair of qupid shoes, after trying I didn't liked the shoes and requested for a return with return id: 16872023. When the representative came he declined to receive the product. I contacted Myntra through emails and sent the pics of the shoes. They declined my request by saying that the product is sent directly from the warehouse and it has dust particles on it so they can't accept the return request. I explained them that the product is not used at all. They didn't trust me and declined straight away. I approached myntra again with the return id: 17175705. They again declined my request stating the same reason.

When I sent email to the Myntra team they took time in responding ... And even addressed me by some other name in the mail. I accepted their wrong treatment towards the customer as they never value their customer.

It's so true, as after getting the disgusting services from Myntra I just wanted to deactivate my account ... I contacted customer care to close it... And even spoke with the supervisor ... But they behaved casually and promised me a call back after an hour. After waiting for two hours for the supervisor call, , , , I contacted again... The representative informed me About my account and said that there is no conversation about my previous call ...it was shocking, , , I again requested for the supervisor, this time supervisor named shoib took my call and listened to my query, he assured me that the account will get deactivated in 2 days max . And its already been two days and I can see my account as functional... I am being the customer of Myntra is totally unsatisfied.

You guys never gave me the proper resolution. .. and I feel like I have wasted a lot of my time and my hard earned money on you. I had the simple request to return the product which you guys never took seriously and always misguided me ... I don't feel like trusting the brand anymore. you have provided all false information and never take the charge of my issue. Worst experience ever plz look into my account and see for the calls and emails. You will see the truth.

I hope that this time I will get the resolution and my account will be deactivated as I don't want to be the customer of such a worst company .