Myntra.com — Fooling customers with refund policy

Address:

Mumbai City, Maharashtra

I had requested return (due to poor quality material), on 5th feb and got Return ID: 1045694 & 1045697. On 8th feb a person from Bluedart Picked up the order with Tracking no:[protected] .Yesterday (12th Feb) Myntra's customer service ppl generated an new Return id saying the previous return id got cancelled and they rearranged the pick up. From that time onwards i contacted Myntra customer service many times regarding this matter but does not got appropriate response. now they are saying your order has never reached Myntra's warehouse, well the bluedart' tracking number shows the order has already been delivered on 11th of Feb. i have called myntra's customer service many times charging me over Rs.150 . still they say they have no idea about the previous Return id nor the product even i mailed them many times but no meaningful response. I think i have lost my money and the product that i have returned.