Myntra.com — fooling the customer with the shipping charges.

Website:

myntra.com

I purchased a product from Myntra and paid ₹809 at the time of purchase. Now when I have placed a return request on my screen I can see that only ₹659 will be refunded back.
When I tried to contact the customer service for help on this I got a reply from him that the rest amount was delivery charge and the delivery charges are non refundable. When I asked him that where is this information written when the customer places the order and I got a reply that it is present in the apps FAQ section.

Now my concern is that if the product is of no use to any Myntra customer still the customer has to pay the delivery charges? If yes, why?

Also correct me if I am wrong, I have noticed that all the products on Myntra have a delivery charge always. So if it's a first order for customer and he didn't like it, or the quality is not upto the mark, still the customer has to bear the delivery charge? I find this very unfair for any Myntra customer.

My next concern is that is it necessary for any customer to read the FAQ first and then order any product? According to the customer care executive I talked to, I should have first went through the FAQ section of the whole app. Can you please let me know why the customer will go through the FAQ section for the whole app unless he has some issues?

Next, the refund I got was in my Myntra credit account which I can use for ordering next product. I am not a fool that after wasting a whole 150/- I will opt to shop from their app. So when I contacted them again to get back atleast my money from Myntra credit account to my Bank account, they refuse to give it back, they say it is against their policy.

Can you please help me out to get atleast the remaining balance from them?

At the end, I would only say that this was worst experience on Myntra app. I would never recommend any new person to use this app as unnecessary delivery charges are put on the customer's head.