[Resolved]  Myntra.com — fraud by sending stone instead of product

Address:

Myntra Designs Private Limited AKR Tech Park- B Block, 7th Mile, Off Hosur Road Kudlu Gate, Krishna Reddy Industrial Area Garebhavipalya, Singasandra, Bengaluru, Karnataka 560068 Contact no:080 4354 0100,08061561999, Jalandhar, Punjab, 144004

I ordered a watch from Myntra from my account. Order no: 111328225405277992003. Full name of the product is "Fossil Men Grey Analogue Factory Serviced Watch FS5407I_FSS". It got delivered to me on the 30th of June 2019. When I was gonna open the package it felt like its not a watch inside the package. I got scared and I decided to make a video of opening the package. So I started recording and did the unboxing of it in front of the camera. when I opened it there was no watch inside, it was just a stone. I felt cheated and this is a big fraud. I felt like Myntra took away my money for nothing. They committed fraud with this. I paid in full and got stone. What is this happening? how come companies are getting the confidence of doing all this? I have heard similar cases before also but this time it happened with me. Someday it can happen with you also. It's disgusting. I felt so helpless and cheated. This is a violation of my consumer rights. After this, I reached myntra customer care and told all of this to them. They logged a complaint about this. Today I heard back from them and they said that there was no mistake from their side and I will not get my money back. So they declined my request as they have validated it all and it's on me. They didn't even take the video proof from me as they don't have any means to receive it. they said customers cannot send us anything like that. So they said no to even look at the proof which is really fishy. All this was just a fraud and trap. But I as a customer will not sit back and trust my system to fight. I request you to please look into it and help me get my money back or the product. For things like these Myntra should be punished heavily.