Myntra.com — fraud & missing product

Address:	Mumbai City, Maharashtra, 400101
Website:	Myntra.com

On 13th august we were suppose to receive the below product "corsica brown solid sling bag" along with "kraus jeans" order #[protected]-3905801. However when the delivery executive "suraj" arrived to deliver the product he was having only one product which was "kraus jeans", to which we informed him that we were supposed to receive one more product "corsica sling bag". He told us that he has only one product at this time and will get the 2nd product tomorrow (Which never happened).
We received an sms & email stating both the product has been delivered, to which we immediately reported the issue with myntra support that corsica sling bag was not delivered. After the investigation from support we received an email that the said claim stands declined and we would not be inclined to look at the same anymore. I raised this concern on twitter as well, to which i received a similar reply

My concern is resolved, i haven't received the product till date neither the refund amount. This amount is very small however its questioning my integrity now as the email from your customer support is disheartening and not the kind of support a customer is expecting. I have spoken to suraj (Delivery executive) and vijay (Cc'd in the email) who are aware of the incident.

The package was sealed when we received and if the package was suppose to have 2 products in it, then i requested them to have a look at the cctv footage of the package when it was in the process of packing and share the footage with with to which they replied 'its internal and they cannot share'.