Myntra.com — Fraud Order from Myntra

Dear Team,

This is an appalling issue I have faced with Myntra and I would like to bring this to your notice to help protect your brand image.

Today, 29th Dec 2020 (around 3.30pm IST), I have received an order from Myntra which was not placed by any of the members of the family. Since my mother was unaware of the situation then, she accepted the delivery. The delivery boy took a total of Rs. 865 from my mother claiming it to be a "cash on delivery" order.

As soon as I got to know about the incident and confirmed with the members of my family, I realised the name and address on the parcel has been taken from somewhere and shipped to our house. I have 2 problems with this:

1. Safety concern: My address and my mother's name was on the parcel which I do not understand how the delivery boy got hold of. Also given the pandemic, such unknown parcels and products can be a cause of spread of disease. Any such event shall tarnish Myntra's brand equity.
2. Delivery boys: If the delivery boys of Myntra are adopting these practices of duping people, this may not go down too well for your brand. The delivery agents generally do not have a uniform on and hence these incidents can recur.

I am genuinely concerned about the safety given that my mother is alone at home most times and she is a senior citizen. I urge you to look into this issue and take a strong action against such practices. I shall be attaching the images of the packaging as well as the products received. Also attaching the invoice with the shipment.

I would like to hear from you at the earliest with the requisite measures of mitigating this issue as we have also lost 865 rupees besides our safety being jeopardised through this incident.

Thanks & Regards,
Aishwarya Sadasivan