Myntra.com — Fraud, rude

Address:	New Delhi, Delhi
Website:	myntra.com

Although, i was buying from myntra from past 4 years, this incident brought the reality of their degraded service to my doorstep.

I ordered from myntra.com on 27/06/2016, Order ID[protected], COD and without Delivery Charge as the order was above 999.

In that order i ordered a size 28 belt by mistake and told the customer care to make it a 32.

They at first refused to do it, then suggested to cancel the order and place again.

Since, i had placed that order using a coupon of 400 off on 1000 rupees purchase, i asked to get the same coupon back. She (customer care) assured me of the same.

Then, she went ahead and canceled the order. After which i got a coupon of 400 off on 2400 rupees. Which is not the same coupon, as was assured.

When i called back to complain about this regard, another person answered, and after explaining the whole scenario to her again, she behaved very rudely and told that nothing could be done and it is what it is. After much argument i was told that she will look into the tapes (call) and verify if the previous customer care senior executive did indeed assured the same coupon or not. I asked for a time frame and i was provided with an answer of 24Hours.

Now, the real deal of torturing happened.

My account of flagged it seems and now i was barred from placing orders with cash on delivery, as well as, i have to pay now a delivery charge of 149 compulsorily on any amount worth of order.

I called again, to the non toll-free customer care, and this time, i had to explain the whole scene to another representative. After which, he told me that the account with majority rejected orders was flagged on june 15 itself. The question that arises then, is this: How come i was able to order a COD enabled free delivery order on 27 june which comes after 15 june, and only after calling and trying to get a solution for the second time from that rude consumer representative, that my account had these things imposed ?

thus, they behave as a virtual casino sailing in international waters. higher than any law, as there are less to make them answerable and stop this harassment o[censored]sers as they please and like.

i have all the necessary proof's to prove my case anywhere and thus i would be approaching consumer court for making them answerable.