Myntra.com — Fraudulent activities/wrong product delivered- not accepting return

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered