Myntra.com — full refund is not given to me

I ordered shirts from myntra and prpvided my office address to deliver. The delivery guy delivered the order to some other eperson and the product is now lost. And when it came to return they have initiated the refund in parts and also the amount which i got is not full. And when i enquired the customer care they were not ready tp tranfer my call to the seniors and didn't gave me any proper resolution.
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