Myntra.com — got double charged for zaveri pearls

Address:

Chandigarh, Punjab, 160047

Firstly i paid online for 2 products i.e Zaveri pearls and Jewels galaxy on 21st June 2018. I paid Rs 1153.55, order number[protected]-5608001). Jewel Galaxy got delivered on 24th June 2018. At the time of delivery of Zaveri pearls on 26th or 27th June 2018, courier boy charged us again.I was not at home at the time of delivery of Zaveri pearls, my dad received the product and Delivery boy charged Rs 490 again. If i would be home then i won't pay anything. I raised a complaint already on 27th or 28th June 2018 for which they give me assurance that it will be resolved by 2nd July 2018.. I patiently waited but on 2nd July 2018. I got the declined email for which they gave me a following reason.

[ Response By E-mail (Soni Suman) (02/07/2018 06.47 PM)
Dear Manish,
This email is regarding your order number[protected]-5608001.
I apologise for the inconvenience caused to you with regards to the extra money charged by our delivery agent.
As per the confirmation, the correct bill amount was collected by our delivery agent and No extra amount has been collected. Request you to confirm if you have been charged anything extra, so that we can validate this further.
We value your association with Myntra. Thank you for your support and cooperation.

Regards,
Soni | Myntra
“Everything You Need To Look Good” ]

I told them again that i already paid the amount then they said that they got confused about the product is cash on delivery for which they reopen the complaint. Again on 4th July 2018 and 5th July 2018, they told me to wait for 48 hours. Below is the email from them:

[

Response By E-mail (Neha Gupta) (04/07/2018 01.58 PM)
Dear Manish,
I understand you are concerned regarding your money. Do not worry, let me take this opportunity to assist you regarding this.
As per our records, I would like to inform you that we are still working on this issue. So I request you to please allow us more 48 hours and we will get back to you with an update.
We appreciate your patience and support in this regard.
Thank you for your understanding and for choosing Myntra as your shopping destination. We truly value your association with us.

Regards,
Neha | Myntra,
"Everything You Need To Look Good"

]

[

Response By E-mail (Bikas Kumar Mohapatra) (05/07/2018 09.57 AM)
Dear Manish,
I understand you are concerned regarding extra collected amount and I will definitely help you on this.
I apologise for the delay in providing a resolution as per the given time frame. Trust me it is a very rare occurrence.
As per our previous communication we have already updated this issue in our system and we are currently working on it. Hence, I would like to request you kindly allow us two business days to give you an update on the same.
Please be assured we are trying our best to resolve the issue at the earliest.
Thank you for choosing Myntra as your shopping destination. We truly value your association with Myntra.

Regards,
Bikash | Myntra
“Everything You Need To Look Good”

]

And after the email on 5th July 2018, no follow up in email/call. This is the harassment of customers to keep asking for the money from them again and again like a beggar.