[Resolved]  Myntra.com — Hrx grey sneakers

I have ordered a pair of grey hrx sneakers as there was price drop for my cousin of size 10..i wanted it to be a surprise so i haven't asked him about size and all and i have placed the order worth 1519..which you can consider as a huge sum to a college going student like me...so its booked and got delivered on march 6..he tried it on and the shoes aren't the perfect fit so we have requested for exchange and kept the shoes aside...in the following days the delivery guy came inspected the shoes..we kept it aside tightly packed..but he claimed that the shoes were used as there is no tag ...but there are tags attached to the shoe itself and again he claimed that there is mud...i am freaking out..pls return my money or exchange those shoes with size 11.. consider i am begging you...pls consider your customer's voice..hope you will find a way..