Myntra.com — hush puppies shoes

Address:	680005
Website:	www.myntra.com

Order number[protected]-4048103
Incident number[protected]

Ordered shoes worth rs.3681. Received same brand shoes, but a different color with a broken sole. Raised complaint with myntra within 5 min after receiving product.
But later they closed complaint claiming that they have send the correct undamaged item. I contacted cse again and reopened complaint. But within 5 hours they again closed complaint denying the return.
Later on 19th sept 2018, spoke to escalation desk supervisor ms. Shraddha mehta. But she just hung up the call after saying there is nothing they can do.
I had send images of the different color damaged product and also asked them to check cctv images. But they deny this fact and keep repeating that they delivered me with correct product.

Now they refuse to pickup the item and am stuck with a lose of rs.3681.

Kindly help
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