Myntra.com — I wanted to return but fails at quality check

Order ID # 1231429 [protected]
i had requested for the return pickup on the same day, i received the productwith strains and broken chain, due to the stains, broken chain the product i received is used one and since that day[protected] the product was with me as the person who came for the return pickup kept on hold due to quality check, i had been calling customer service since day 1 they are asking me to wait and give time but no one is calling or came for to pick it up. I made a new request after my old request was got cancelled. I contacted the support with texts and calls no proper response from the service.
It been 8 days no one came for pickup and fake promises from the myntra customer services.