Myntra.com — im complaining about myntra policy failure to exchange a product

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I have a problem regarding the exchange process of myntra. Before lockdown i raised a exchange request and on 19th may one attempt has been made to exchange the product. I was not at my home that day and nobody from myntra even bothered to make a call on the no provided and may be my landlord rejected the parcel and that’s not my problem at the first place it’s courier boy’s fault that he didn’t call and only one attempt for exchange has been made that too without my knowledge and after few days it’s showing that the order has been sent back. I even raised query on myntra and without resolving it it was shown as issue resolved by just providing me the details that how to create an exchange. I don’t think this is ethical to do so. If they can’t maintain the site during lockdown then for god’s sake they should shut it down. Even call centre are closed and that’s upto myntra if i didn’t get my product back and one more thing if they can’t exchange the product then i am more happy to return it. I contacted myntra within the time frame provided and that’s not my fault that the team doesn’t responded well. I value for my money and that piece is just useless to me.