Myntra.com — I'm complaining for my incomplete order

Address:	Mumbai City, Maharashtra, 480086
Website:	www.myntra.com

I have order an item which was containing dupatta and Patiala set in one. At the time of the delivery I got only Patiala and dupatta was missing. I complaint and filed an exchange through the myntra customer executive. Delivery boy came but he didn't exchange my product as he complained that for such exceptional request they need approval which Myntra team didn't send them. I again reported the issue and was assured that it will be delivered for sure. After 1 week of issue reported I didn't receive the item. Neither I could cancel the exchange request as it's in shipped status nor I could request a refund. I have been put in nowhere. I am very upset with the situation and nobody in the team is helping me out.