[Resolved]  Myntra.com — Irresposibility shown for money to be returned

Address:

Bangalore, Karnataka

Hi, I am writing this complaint against the treatment I have got from Myntra.com. I had returned two of my online orders on 27 Dec 2014 and 31 Dec 2014. These items were returned within one day of the delivery date. I was promised that the money will be returned to my bank account within 7-8 working days. I waited for almost 10 working days and checked that the amount wasnt credited to my bank account. I had followed up the issue with Myntra.com customer care and was told that they had a technical issue at their end and hence werent able to process my request. I was requested 3 working days to get everything sorted. But nothing happened. I had been calling them for almost 4th time today and still no action has been taken to return the amount. I got told the same reason again where in they accepted that there has been a miss from their end. I had to do international calls to chase these people while I was away. These calls have costed me 50 AUD. The amount which was to be credited to my account is 736₹ + 1886₹. For this I had to spend 50Australian dollars and still the issue is not yet resolved. I need to claim all my charges with this company and this is really stressful to chase up. They havent contacted me regarding the delay. This is the worst customer service I have ever seen. Every time I give a call, I have been told that there was an issue with them and hence the money wasnt returned. I want to put an end to this. They should have contacted me in case of any delays. I do understand the issues, but they cant neglect the customer. Regards, Lakshmi.