Myntra.com — issue in return

Address:

Thane, Maharashtra, 421005

I am unable to return my product as i claimed my insider points now your customer executive is saying that i won't be able to return my product as i claimed my insider points i asked your customer executive to deduct those points from my insider points balance and initiate the return for that product as that product doesn't worth the cost as well not as good as shown in pictures.
The product name is lafalla hand bag i bought this bag on 2nd oct 2019 and since following up with your customer executive but no solution is provided yet, so writing this mail to you request you to please look into this issue and provide the solution to it as the product is really not worth the cost.

Regards,

Kanchan talreja