Myntra.com — item got returned to delivery boy, but money didn't received item is still showing as delivered which we didn't have.

Dear sir / mam,

Item got returned, but money didn't received. Myntra delivery boy marked as delivered instead of return. And money is stuck with myntra and shoes has been returned to the company.

I ordered a shoes from myntra order number:[protected]-3000103 and we've returned the product to deliver boy. But the delivery boy didn't updated the status correctly and still the status is showing as delivered instead of return which is affecting my payment return
We're following up with myntra from 2 weeks and we're not getting proper response from them. We've also raised a incident with them inc number: in[protected]
But in this also they closed the ticket without resolving the issue.

I request you to please take some action against this issue as this is affecting my payment return and we're not getting any response from them.

Thanking you in your kind support towards this incident.