Myntra.com — Item not delivered but showing delivered

Order no[protected]-2706603 dated 11 jun 23
delivery boy contact me to receive the item on 18 jun 23. When i went to received the item, the packet was found damaged and i didn't collect the same. After that myntra app is showing the item was delivered.
An issue was opened in the myntra site but they have solved the issue with item delivered.
Again an issue was raised but till now no response from myntra side.
My complain is eighther they refund my amount or delivered the item which was not physically delivered.