Myntra.com — item not picked up since 1 month

Address:

Myntra, Gurgaon, Haryana

I have placed an order for my laptop bag around 1.5 month ago (January). I placed a return request for the bag but since then i just keep on receiving different dates for the pickup bur no response from myntra.

There customer support just mentions in email pls be patient we will get back to you in 24 hours, 1 day etc nobody ever comes up.

I want my item to be pickup and money should be refunded.