Myntra.com — item picked up and refund declined

Address:	Bangalore, Karnataka, 560068
Website:	www.myntra.com

I ordered a biba salwar suit which I have been received and initiated return, the item has been picked up and same updated in my app too as item received refund will be initiated, when I called to customer care they passed time by saying have patience and query will be resolved and passed one month and yet my refund not initiated, when I approached through emails they simply told that without any pick up receipt they can't do anything and declined my refund, pick up receipt which I never received from past 4 years of my shopping from any pick up agent, they just robbed my money..