Myntra.com — items not delivered and customer service giving excuse system is down

Address:

Kolkata, West Bengal, 700033

I have an order placed more than 10 days back in myntra and have 2 out of 4 items not delivered yet. It was supposed to be delivered 4 days back (At the time of writing this message). For reference, order no:[protected]-2647803.

I have called myntra multiple times asking about this order, when it is going to be delivered as i am not even getting any updates on my contact no. As expected. Everytime i call myntra customer care, they say that are having a system issue and tell me to call 4 hours later. This is a lie and seems like a scripted reply because i did call multiple times, even 24 hours later and i got the same reply from them. They are unable or maybe unwilling to help on this. I want appropriate and stern steps to be taken on this matter. This is clearly harassing customers at this day and age which is highly undesirable for their brand.

Thanks,
Souvik basu
Contact: [protected]