Myntra.com — Lakem absolute eye liner missing from the delivery packet

Address:	Thane, Maharashtra, 400602
Website:	Myntra.com

I had placed order for 4 items with Order Number:[protected] on August 7, 2016. I received one packet on August 10 with two items and eye liner was supposingly had to be in the same packet. but I got an empty packet with just a bar code. I had immediately raised this issue with them on call and later on mailed them and sent the images to company of the empty packet. Yesterday I got a mail from them saying that they cannot refund me my money. They are not refunding 475rs. I dont understand what they think of this as if I want two eye liners. For saving my time I had done this and in reply they are telling me that they cannot give me neither my money nor I have got product. It seems that it was foolish of me of paying the money beforehand. This is very unprofessional. Definitely after this I am not going to shop from Myntra. But this was not expected out of them.