Myntra.com — lucky draw winner fraud

Address:Gurgaon, Haryana
Website:www.myntra.com

I can purely understand that i am late in putting up the fraud that happened with me. But i wanted to be sure about the same and have collected all evidences in favor of the cheating that has happened with me through myntra gurgaon.
I am a loyal myntra customer since long and have liked the brand since many years and regular orders to myntra is used to for me.

13th october 2017- i got a call from an unknown number (Wasn't a spam as per truecaller) number was [protected]. The lady on phone shared with me that they are from myntra sales office gurgaon and that i have won the lucky draw prize from myntra for my last purchase.
As any customer will do, i verified the details of my last order. They shared detailed information of order number, product code, mode of payment and even the delivery address. This make me realize that the call might be genuine.
Then i enquired about the gift, and they told me gift will be either iphone 7 plus (128gb), 50, 000 cash prize, or samsung galaxy s8.
Upon subsequent process, they asked me to shop for 3800 inr from myntra and shared they will be helping me in processing order without any taxes since this is only for registering gift item.
I resisted at first saying that i would need a mail from myntra or a message atleast declaring me as a lucky draw winner. Then i can happily proceed for payment.
They then told me that it has to happen now and soon after payment, i will recieve message and a call from accounts department with the details of prize money.

These guys are so professional that they even know the product code for all items listed in myntra. I shared with them 3 items for 4000 inr in total and they agreed for processing the same.

They knew the delivery address as well. They ensured me every now and then that it is a genuine call and soon i will receive text message.
They asked me to share card details so as to process payment through ivr.
I shared otp with them and payment of[protected] first transaction + 1800 second transaction).

For 2 hours i continuosly called the number but in vain. Then i received a call from another number ([protected]) truecaller named it as myntra. This boosted my confidence that it was genuine call.
This executive said he is from myntra gurgaon accounts department and confirmed to me that i have won 50000 inr cash prize which will be credited to my account. He then shared the details as how the money will be credited. Clever cheat shared i will receive money in series of 5000, 5000, 5000, 5000, 10000, 10000, 10000.
He asked me to text him the account details with ifsc code. I shared the details and waited for transaction and order confirmation.

I also wrote to myntra the same day but received a reply that mail-id is not meant for inboxing.

Ever since then i am trying to call both these numbers but it is no more active now.

I have all the call recordings, snapshot of transaction, and mail i wrote to myntra the same day as my case supportings.
Please let me know how to upload call recordings so that i can proof my case.

I felt cheated with such a big brand myntra.
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Myntra.com customer support has been notified about the posted complaint.
Oct 25, 2019
Updated by Ankit Tewari
Myntra is still not bothered to resolve the issues of the customer. I need my 3800 rupees back which I have been asking for close to 2 years now..
Complaint comments 

Comments

Order No:[protected]-5815901
Please give me updates about my order.
It is a prepaid order and if possible then i would like to cancel it, which i placed on 25th jan 2018.
Thank you so much.😊
Same call in exactly same manner i too received on 25th jun 2018. Beaware of any lucky draws on ohone call
Today Dated[protected]
I received a call from this no. [protected] around 1.00 pm. Supprisingly A lady call me up and said I have won a prize of worth Rs 4500 in purchasing of Rs 500 t-shirt and gave a Offer of purchasing Rs 4000 Ang get HOLIDAY OFFER, 45000 CASH OR IPHONE 8. ROFAL.
I said her to bring me a cash along with her and let's go for a Honeymoon. Lol
Same call has been received by me a few minutes ago. They know all my myntra shopping details. I haven't given them any account number yet. But I think there is surely security breach from myntra. They are leaking our information. Or their courier partners are corrupt and doing such illegal things.
I jst receive the same call..
But i directly contact to myntra abt the problem n they told me they dont have any lucky draws...even the truecaller was showing myntra lucky draw..
The number from which they called me is [protected] please be careful and dont pick a call from this number
Myntra same as i recived a call today from no. [protected] saying that i have been added to lucky draw and then said me that u will have to add items in bag costing more then 3500 rs and then asked me tell product code and then they said the payment will be recieved in out the gateways through account transfer amount to[protected] account no. Which was of 4033rs and then all goes very proffesionally and then said u have won 50000 cash prize.please help me how can i gey refund

There was a froud call from myntra and they took away my 4000 rupees away saying its genuine call from the no. [protected] and you have won rs50000
This was the msg I received and I didn't even care to open the msg... They call me personally, I almost fall for it... Thought I'll check my app first, no, information about me winning a lucky draw, so I Google... And found this info.. Thanks alot

Is Myntra really gives iPhones or any other prizes to customers in spin and win contest for oppo users sponsored by Facebook on their first order
Or this is fraud?

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