Myntra.com — Making excuses on giving the refund

Address:Myntra Designs Private Limited AKR Tech Park- B Block, 7th Mile, Off Hosur Road Kudlu Gate, Krishna Reddy Industrial Area Garebhavipalya, Singasandra, Bengaluru, Karnataka 560068 Number: 080 4354 0100

I placed an order on Myntra for "Under Armour Men blue sport style left chest short sleeve training T-shirt" on 15th March. Its price is Rs. 1999. I did not like the product so I returned it. But the pickup wasn't done due to the COVID-19 situation. But now when everything opened, it was picked up on 19th May 2020. According to Myntra will get a refund in my bank account in Max 3-4 working days. But its 28th may today and I still haven't received my refund yet. I am not able to call them as they have shut their calling service. But I'm able to contact them on the help center by writing messages, but they are completely ignoring the messages and not releasing my money. They keep on delaying the refund again & again. I keep on getting SMS from them that due to some error the refund is getting delayed & wait for the other 7 days. This is unacceptable, I need my money back, its been months now. Please help me get my money back because they are just playing with me and not giving it back. Please prevent this fraud from happening. It's the second time something like this is happening, earlier in 2018 they did this same thing to me (ID: 2391396). Please punish them so that they stop the violation of consumer rights and their own terms & conditions. Please help me, its been 9 days today. Order No:[protected]-7784303. Email address: [protected]@gmail.com
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    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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