[Resolved] Myntra.com — Misbehavior by myntra Pickup represenattive

Nidhi Kulashri

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411013
Website:	Myntra.com

Hello,
I have been complaining on Myntra customer Care many times regarding this representative (Mainuddin Shaikh) who was assigned to pick up one of the items (Return Request[protected] from my home address. I have been calling him so that he can let me know when he would be coming for the pickup so that I am available at home at that time but he neither receives my call and even switches off his phone while I am calling. It is the same situation since last 7 days (I placed the return request on 13th Dec) and due to which I asked the customer care to assign this to some other representative. Unfortunately, this was again assigned to him and he has been behaving similarly. I am carrying the item to workplace.

I must have called 5-6 times to customer care and have to repeat telling the whole issue again everytime. Can you please look into my concern and check if someone individually follows this up, because this will my last attempt for raising this query?

Thanks in advance.
Nidhi Kulashri

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2016

Complaint marked as Resolved

The steps taken by the company is that they have been following up with the represenative and his manager on this issue once I make a call to them. If the representative picks up the call, he says he will complete the pickup today but doesn't comes to pickup neither makes a call. Then in the evening I get a message that he was unable to pickup the item due to my unavailability. There is no email address for myntra on which I can email them. I searched it on google and the myntra app. If there is so, could you please let me know one, where I can send the email.

Myntra.com customer support has been notified about the posted complaint.