Myntra.com — misleading information given by zeenat parveen for delivery and pickup of crockery

Address:

Ghaziabad, Uttar Pradesh, 201014

I ordered crockery set of varesha brand which is attached in the image, the order was delivered very late that expected before the delivery i called myntra customer care and spoke to the agent zeenat parveen whom i yol to cancel the order as the option was not reflecting in the website she upfrontly denied and said we cannot do anything you can receive the order and do the normal return procedure within 30 days, later when i tried returning the product it showed that i will have to self ship the product which was jot informed from their end, zeenat parveen gave a misleading information on the same its been more than a week for the escalations but they haven't done anything their case manager garima also called me just to inform that they cannot do anything. It is not my fault it is a fault from their end still they are not taking the responsibility of it not only that when i called and wanted to speak to the floor manager they kept my call on hold for about 57 mins stating floor manager are busy. I have all the complain details and screen shots from twitter