Myntra.com — misleading product images, displayed on, site wrong product delivered and amount not refund

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Myntra

I ordered a red bodycon dress for my birthday party from the site. Firstly, the order kept getting delayed weeks after week and was delivered well after my birthday had come and gone by a week ago. Secondly, on the site the colour of the dress is a clear blood red, and since its a bodycon dress there essentially has to be a zip in the back. But the product delivered to me was not just bad but was just a simple cut out piece of cheap looking red cloth. The colour was entirely different. I could have adjusted with the colour had they stuck to the basic idea of it being a bodycon and delivered me a dress with the zipper. But the dress had no zipper at all. And instead of a looking like a dress it looked more like a maxi, that too a size larger.

Charged me rs-1094, for the so called "dress" which looked more like a curtain piece cut out from a cloth roll, and on lodging a return request stated that the agent will come, check, and the amount (Which is lower than what i paid i. E., rs945) will be credited to my account. Though, neither of this has been done.
Moreover, upon clicking on the the help option and selecting the grievance from the few select categories provided, the site says - "we cant provide any help in the matter".

How is a consumer suppose to move ahead with such fraudulent practices and cheap tricks being undertaken by the sellers to dupe the customers?

I not just feel duped but extremely cheated. Not only did they not deliver the product on the day it was requested, whatever they delivered after a delay of 2 weeks was also extremely shabby and dissatisfactory.

Look in the matter and either get the money refunded or the correct dress delivered to me. I will be lodging an official complaint on the matter as well.

The product: miss chase red bodycon dress
Customer: divya prakash