Myntra.com — My money not returned

Website:

myntra.com

I redeemed a gift card on my myntra account to order some products, at that time I wasn't informed I'd require a email verification at the time of order and my email address was inaccessible and discarded since a long time. On the checkout page I was asked to verify my email which I couldn't do.

I was in touch with the customer service since months to get my money back or to get my email address changed but they couldn't do it. I still haven't got my money back and I can't order from that credits