Myntra.com — myntra cancelled my order without any reason - order#[protected]-3969503

Address:

641007

Hello myntra team,

I would like to share a very bad experience with myntra.

Order# [protected]-3969503product: united colors of benetton unisex black brand logo backpackorder placed: saturday, dec 21, 2019.


I found an enticing offer on eros sale "united colors of benetton unisex black brand logo backpack" by myntra and i paid them the money upfront on 21 december 2019,
For 3 days the website had no information about the shipment after spending another 3 days with calls and receiving false promises of call backs and lies, finally myntra cancelled my order without any reason.
After checking in this order history i have requested with your csd team for clarifications, but you guys failed to respond in a proper manner with foolish clarifications, while speaking with your csd, my questions were very clear, i ordered the product on myntra and it supposed to deliverd on 31-dec-2019, why it was not delivered on said date, what's the challenge and also customer executive promised that the product will delivered on or before 9-jan-2020.
Today again contacted csd team regarding my order and i didn't even expect the response on call what your customer executive said "the product is lost and even we do have some logical issues internally, why you don't understand this". Even you guys didn't accept it was your fault. I don't want any logical reasons that are said by you because i am a customer, i just need the said product to be delivered to me which was shown at the time of order placed which was not fulfilled by myntra.

After having a discussion with your customer care reg my order, if the product is lost why you can't give me the replacement as the product is available now at myntra site (Images below). again your customer care is giving me the foolish responce telling that seller is not ready to dispatch the product to my location and telling me to wait until the seller is ready to deliver. so how long i have to wait? pls note this is not my mistake it's yours find me a satisfactory solution.

Pathetic, useless, i still keep wasting time thinking this would lead somewhere.. Damn...

Being a customer this is how you treat your customers, don't forget myntra is working towards customers. hats off to myntra for showing and proving how least they care for their customer.

And also i dont need such kind of goodwill coupons where this can avail for only selected products. i get cheated again and again and this is a very bad experience i had with myntra and i would advised all the customers not to buy any product from myntra..
Your goodwill coupon detailscoupon code: *
Valid upto: 03 feb 2020
Description: 40.00% of[censored]pto rs. 400.00 on minimum purchase of rs. 1000.00