Myntra.com — myntra claims product delivered but never received

Address:

560037

Placed on: 20 aug 2019
Order no:[protected]-7994401

Price details: mrp:3, 999.00
Gst:504.00
Coupon discount: (-) 200.00
Item discount: (-) 1, 000.00
Credit card:3, 302.82
Total:3, 302.82

I paid online for order from bangalore us polo bag, for my mother living in daman, but she never received the order. But my order page shows it as delivered. Customer care stalled me for 3 weeks and shares a fake signature as proof on mail.

I inquired with my family about any packages they may have received and i was informed that nothing had been delivered in my name.

I am completely stuck please help me.
I have been tweeting with @blrcitypolice in it.

Please let me know if this forum can help me.