Myntra.com — myntra.com received empty package without product inside

Website:

www.myntra.com

I have ordered a "Men black Analogue Watch[protected]" of rs 2999(discounted price Rs. 990.74) from this site and paid through debit card online.
The package came on 20th sep, 2018. When I opened the untempered pack I found only a stainless steel watch box with sponges inside it. The product was missing though the package was intact and untempered.
When I called the customer service the same day, they took my complain and after 2 days they sent an e-mail that my complain had been declined saying there was no fault from their side.
At the end i did not got my product and loose my money too. When i called the customer care back, they simply giving me next day for resolution.
Please look into the matter and do the needful.
Order No[protected]-0097503
Placed on : 18 Sep 2018