Myntra.com — Myntra delivery boy took the product but after sometime I received a message saying pickup rejected

Address:

Hsr layout sector 5, Bengaluru

I have ordered Tommy Hilfiger flip flops from Myntra. Due to size issue I returned the product. Last Wednesday that is on Aug 23, 2023, I got a call from delivery boy around 1:27 pm. The delivery boy came and took the product. But around 7:27 pm, I got a message from Myntra saying the pickup rejected due to product mismatched. Again at 7:29 pm, I got another message from Myntra saying Return is on hold as the product didn't passed the quality check. So, I called the Myntra customer care these people they don't have any faintest idea of where my product is. They took the product, and put the return is on hold neither they refunded the money nor they send the product back to me. So I lost the product not I got any refund. This is complete plain cheating to customers. They took the product and didn't refunded the money. This is fraud and cheating. I'm attaching the screenshot for the reference. Order ID # 1243184 [protected]