Myntra.com — MYNTRA FRAUD - Wrong product sent by Myntra without tags and invoice - Now they refuse Return

I had ordered Skybags Unisex Black Solid QUARTZ Large Trolley Bag for Rs. 6150 from Myntra.

However, I received an Incorrect item in my order delivered.
Instead of my Skybags product, I received an American Tourister bag.

I would also like to highlight that there is no Myntra tag or product label on the bag. There is just 1 American Tourister warranty tag on the bag. I also did not receive any invoice copy with the order Delivered to me.

I got the order in a cardboard box with my order details sticker on it. But I did not get any invoice copy or product tags when I opened the box or with the bag.

Please find the pictures of the bag, warranty tag and myntra labels on the box attached.

I asked Myntra on 2nd August 2020 to exchange this product and replace it with the correct item ordered. They closed the complaint.
I raised another complaint with Myntra on 3rd August 2020 for the same.
However, Myntra closed this issue multiple times without giving me any update. I kept re-opening it. This happened 5 times.

When I follow up with them, they only keep sending me an email stating to wait 24-48 hours for a revert.

Today 12th August Myntra told me on call that my request has been rejected and they do not agree to my claim.
They say they have investigated at their end and refuse to accept my claim.
On asking proofs of investigation showing that the correct product was despatched to me, they refused stating its an internal matter of the company.
They are fraudulently trying to cover up their fault and rejecting my complaint.
I have paid Rs. 6150 for the product and it is not a small amount.

I asked them the following and they had no response to it.

1. You claim you have evidence that you dispatched the right product. Can you share the evidence with me? I have shared the evidence from my end and so id the same expected from you for a fair justification.
2. Do you have pictures/video of the item being packed in the box which is labelled by MY NAME? I need that. On paper and registers, its very easy to log false information. I need pictures/video to prove your claim.
3. Do you mean that customer's claims mean nothing to you it's just what you say is correct?
4. How is your investigation justified without proving anything to me? Anyone can say that they are correct. Do have the guts to even speak to me and show your evidence to me?
5. Why dont you send an executive to hear my side of the story and view the product?
6. Tell me one of your offices where I can walk up to with the product and show it to you.

They had not satisfactory response to anything. They only covered up saying we cannot comment on this or citing company terms and policies.

As a seller Myntra has to acknowledge, attend to the consumer complaint and help provide a resolution. Myntra is behaving in a highly unprofessional and unacceptable way with the customer. They are totally ignorant and their negligence and lack of customer service is very evident.
This has caused me a great ordeal in terms of my time, finance and mental health. I am highly frustrated with Myntra's behavior and mental torture and have been mentally harassed and upset due to this whole incident and Myntra's carelessness.

I am attaching pictures of the product and box as delivered and also screenshots of my open incidents with Myntra and my email addressed to them.
Attaching my telephonic conversation as well.

I request the consumer forum to kindly look into this and help me get justice as a consumer.

Regards,
Priyanka