Myntra.com — Myntra is not providing pick up service in case of my return item. They are asking for self ship.

Address:

H.No. 14, 2nd floor, Shiv Puri, Patparganj Road, Delhi 110051, Near Abhishek Party Hall On Main Road, Near Abhishek Party Hall On Main Road, Near Abhi

Hi,

Product Ordered: HnM Pink Solid Cropped T-shirt
Delivery Date: 30th March 2022
Date of Return Reuest: 31st March 2022
Product Amount: Rs. 399/-
My E-Mail ID: [protected]@gmail.com

I wanted to place a return but they asked for Self-shipping. I called their Customer Care Helpline Number but they said the same thing and refused doorstep pick up. I requested the Customer Care Executive to transfer the call to their Manager. I talked to him and he responded the same. I asked the Manager, where is it written on their website that the product in question, once ordered will have to be shipped by the customer themselves and how is it the customer's responsibility to 'self-ship'? He responded the same that the pick is not available. Then I requested the Manager to give me his full name and transfer the call to someone higher up but he refused to give me his name and after putting my call on hold he hung up to save himself.

Also, I ordered a lot of products from myntra and they are getting easily picked up by the executives. I have even returned products related to HnM easily.

My request is to please collect the delivered item from my door and refund the amount immediately.

Thankyou