Myntra.com — Myntra misplaced my product and claiming they had not received it

Address:	Jammu, Jammu and Kashmir, 180004
Website:	Myntra

I had returned a parcel having 4 products in it but after the product successful delivered to them they are saying they had received only 2 products not 4. And stop my refund of those 2 products, i had complaint them many times but still nothing they are refusing my claim now after wasted me time with them to me it looks they are just playing games. But not only with me there is another person I know and same thing they had done with him so please if someone kindly help us out regarding this