Myntra.com — Myntra: not accepting a return (product - watch)

Address:	560035
Website:	Myntra

I ordered one watch online on myntra. I received the watch in mentioned time frame. The watch i received was neither having any price tag nor bar code on the product box. I did not even realize it at that time. Since i did not like the product i made a return request. Courier boy came and he did not take back the product saying there is no price tag with watch.

Now the story begins.

I called customer care and informed them all the situation. But they asked me to send the picture of boxes. I sent those pictures to them.
I waited for few days and then i again contacted them, but they asked the same thing again, asked me to send more pictures with bar code on box. But since there was no bar code on box, i could send only box pictures.

Several times they asked me same things i conveyed them the same message.

After all this, i received an email saying that they are looking into this issue and will come back on or before 23-auf-2016. But i did not get any response from them. So i sent one email on 23-aug-2016 night (Around 10:00 pm) but did not get any reply. I called myntra customer care today morning (24-aug-2016) then i was informed by call center executive that they were about to close this incident becoz they cross checked with their team and found price tag and bar code sticker were send with product. This is really shocking for me, there were about close my complain without informing me. How can bar code go missing if it was sticked on the box.

I'm not getting any resolution with myntra's customer care. Only thing i'm losing my patience and peace of mind.


Now, i think, i should file a case against myntra in cosumer court.

Its not matter of some money but they are not keeping their words.

Thanks,
Ssingh